Service Policy


1. Introduction and Scope

This Service Policy constitutes a binding agreement between you and us. By accessing, browsing, or purchasing indoor and outdoor furniture items through our online store, you acknowledge that you have read, understood, and agreed to be bound by these terms. This policy applies to all visitors, registered account holders, and purchasing customers across our online operations.

2. User Accounts and Website Responsibility

When creating an account on our website, you agree to provide true, accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, login passwords, and for restricting access to your computer or device. You accept full responsibility for all activities that occur under your account. We reserve the right to refuse service, suspend or terminate accounts, or remove content at our sole discretion if account information is found to be false, inaccurate, or in violation of this policy.

3. Product, Inventory, and Pricing Notice Rights

We specialize in indoor and outdoor furniture. We make every effort to display the colors, textures, dimensions, and specifications of our furniture as accurately as possible. However, actual display settings on your monitor may affect color perception. All items are subject to availability, and we cannot guarantee that items will always be in stock. We explicitly reserve the right to revise furniture specifications, adjust prices, or discontinue items at any time without prior notice. In the event of a pricing or typographical error, we reserve the right to cancel any orders placed for items listed at an incorrect price.

4. Orders and Payments

By completing an order, you make an offer to purchase the selected furniture items subject to these terms. Order confirmation emails signify receipt of your request, not final acceptance of the order. We reserve the right to accept or decline your order for operational, inventory, or verification reasons. We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You warrant that you are authorized to use the chosen payment card and authorize us to charge the full order amount at the time of purchase.

5. Shipping Policy

  • Delivery Coverage: We deliver exclusively within the United States. We do not offer delivery to any regions outside the United States.

  • Shipping Rates: Standard delivery is free for all orders totaling $800.00 or more. For orders under $800.00, a flat delivery fee of $8.99 is charged at checkout.

  • Handling Time & Order Cut-off: Order fulfillment and handling take 1 to 3 business days (Monday through Friday). The daily order cut-off time is 5:00 PM (Central Standard Time, CST). Orders received after this cut-off will enter processing on the following business day.

  • Transit Time: Once dispatched, shipments generally take between 7 to 15 business days to reach their destination.

  • Logistics Partners: Our primary shipping carriers include UPS, FedEx, and DHL.

  • Detailed Information: For complete logistics terms, tracking methods, and delivery conditions, please visit our Shipping Policy page.

6. Order Cancellation

  • Cancellation Window: You may cancel an order directly within 48 hours of placement, provided the items have not yet been dispatched. If more than 48 hours have passed since placement, or if the order has already entered the shipping process, immediate cancellation is not possible; in such cases, please wait for the furniture to arrive and then proceed under our return and refund guidelines.

  • Refund Destination: Approved order cancellations will be refunded directly to the original payment method used during checkout.

  • Processing and Settlement: Once the cancellation criteria are verified, the refund will be routed back to your bank card (Visa, MasterCard, etc.). Depending on the processing schedule of your financial institution, funds are estimated to appear in your account within 1 to 5 business days. Please contact us if the credit is delayed beyond this window.

  • Detailed Cancellation Information: For instructions and support regarding order cancellations, please review our Cancellation Policy page.

7. Returns, Exchanges, and Refunds

Part A: Statutory Right of Withdrawal and Legal Guarantees

  • 14-Day Right of Withdrawal: You have the statutory right to withdraw from your contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day on which you, or an authorized recipient other than the carrier, acquire physical possession of the furniture. To exercise this right, you must inform us of your decision by an unequivocal written statement before the 14-day period expires.

  • Statutory Refund Standards: If you exercise your statutory right of withdrawal, we will reimburse all payments received from you, including standard delivery costs (equal to the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. You will bear the direct cost of returning the goods.

  • Two-Year Statutory Conformity Guarantee: In accordance with legal conformity standards, our furniture comes with a two-year statutory guarantee covering defects and non-conformity existing at delivery. Under this protection, you are entitled to free repair or replacement; if repair or replacement is impossible or disproportionate, you may request an appropriate price reduction or contract termination with a full refund.

  • Independence of Statutory Rights: The statutory rights outlined in Part A are fully independent and are never limited, conditioned, or altered by the voluntary commercial policy described below.

Part B: 45-Day Voluntary Commercial Return and Exchange Policy

  • Commercial Exchange and Return Scope: We voluntarily extend a 45-day commercial return and exchange period for our indoor and outdoor furniture, starting from the date of package delivery.

  • Separation of Procedures: The statutory withdrawal procedure and this 45-day commercial policy operate under strictly independent conditions, verification requirements, and cost frameworks.

  • Commercial Information Request: For requests initiated under this 45-day commercial policy, you are required to provide order numbers, proof of purchase, and a brief description of the issue (including photographs where appropriate) to help us evaluate the state of the furniture and arrange suitable assistance.

  • Furniture Condition for Commercial Returns: Furniture returned under this voluntary 45-day policy must be unused, free from physical wear, soil, or outdoor weather damage, and packed in its original packaging with all assembly hardware, cushions, tools, and instruction manuals included.

  • Return Method and Restocking Fees:

    • Return Method: Returns are accepted exclusively by mail.

    • Restocking Fees: We charge no restocking fee ($0.00) on any returned furniture.

    • Return Shipping Fees: If the return is due to our error (such as receiving a damaged or incorrect item), return shipping is free. For commercial returns due to customer preference, the customer is responsible for the direct return shipping cost.

  • Customer Steps: To initiate a commercial exchange or return, notify our customer support team within 45 days of receipt. Our team will verify eligibility, provide return authorization, and supply step-by-step return instructions.

  • Return Logistics: Pack the furniture securely using appropriate protective wrap. Ship the package to the designated warehouse facility specified in our return authorization.

  • Refund Channel: All refunds will be processed back to the original financial institution and payment method (Visa, MasterCard, etc.) used for the initial transaction.

  • Card Crediting Timeframe: Following physical inspection and acceptance of the returned furniture at our facility, refunds are released to your bank card. Financial institutions typically take 1 to 5 business days to post the balance to your statement. Please reach out to us if the funds are not visible after this timeframe.

  • Detailed Terms: For complete conditions, please review our Return and Refund Policy page.

8. Privacy and Data Protection

We respect your personal privacy and handle your personal details strictly in accordance with modern information security standards. Details regarding the collection, storage, use, and security of your personal data can be reviewed on our dedicated Privacy Policy page.

9. Governing Law and Dispute Resolution

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Louisiana, United States, without regard to conflicts of law principles. Any dispute, claim, or controversy arising out of or relating to this policy or your purchase of furniture shall be resolved through good-faith negotiation. If an amicable settlement cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the state or federal courts located in Lafayette, Louisiana.

10. Intellectual Property

All content included on our website—including but not limited to furniture design photographs, descriptions, graphics, logos, icons, audio clips, digital downloads, and structural layout—is our exclusive property and is protected by United States and international copyright, trademark, and intellectual property conventions. Unauthorized reproduction, modification, distribution, or republishing is strictly forbidden without our explicit written consent.

11. Limitation of Liability

To the maximum extent permitted by applicable law, we, our affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, data, or goodwill, arising out of or related to your use of our website or the purchase, assembly, or use of any furniture. Our total aggregate liability for all claims related to any product purchased through our online store shall not exceed the actual purchase price paid by you for that specific item.

12. Modification of Terms

We reserve the right to revise, update, or alter any part of this Service Policy at our sole discretion. Any changes will become effective immediately upon posting to this website. Your continued access to or use of our online store following the posting of revisions signifies your acceptance of those changes.

13. Force Majeure

We will not be held liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms caused by events outside our reasonable control. Such events include, but are not limited to, natural disasters, severe weather conditions, port congestion, labor disputes, transportation blockages, utility disruptions, state emergency orders, or failures of telecommunications networks.

14. User Obligations and Prohibited Activities

You agree to use our website only for legitimate, lawful purposes. You shall not:

  • Transmit any harmful code, viruses, malware, or destructive files.

  • Engage in data harvesting, scraping, or automated system querying without our prior written authorization.

  • Interfere with or compromise the security and normal operation of our website infrastructure.

  • Impersonate any person or misrepresent your affiliation with any entity.

15. Furniture Assembly and Product Safe Use

  • Indoor and Outdoor Application: You are responsible for ensuring that the furniture selected is appropriate for its intended indoor or outdoor environment. Outdoor furniture must be secured during severe weather events to prevent damage.

  • Assembly and Weight Ratings: Furniture must be assembled strictly following the included instruction guides and using the provided hardware. Do not exceed the specified weight capacities, stack items improperly, or modify the structural frame.

  • Routine Maintenance: Regular inspection of bolts, screws, joints, and material condition is necessary to maintain stability and safety over time.

16. Electronic Communications

When you visit our online store, send emails to us, or submit online inquiries, you are communicating with us electronically. You consent to receive communications from us electronically via email or notices posted on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

17. Furniture Color and Natural Material Disclaimer

Many of our furniture pieces incorporate natural wood grains, stone textures, metals, or weather-resistant fabrics. Slight variations in grain patterns, natural color gradients, surface textures, and weave characteristics are inherent qualities of furniture production and are not considered manufacturing defects.

18. Severability

If any provision of this Service Policy is determined to be unlawful, void, or unenforceable under applicable law, such provision shall nonetheless be enforceable to the fullest extent permitted, and the unenforceable portion shall be deemed severed from these terms without affecting the validity and enforceability of any remaining provisions.

19. Entire Agreement

This Service Policy, along with our hyperlinked standalone policy pages, constitutes the entire understanding and agreement between you and us concerning the purchase and use of our furniture items, superseding any prior or contemporaneous oral or written representations, proposals, or communications.

20. Contact Information

For any questions, order updates, withdrawal declarations, or service inquiries, please contact us using the details below:

Address: 339 E Gloria Switch Rd #3, Lafayette, LA 70507, United States
Phone: +1 (337) 482-7319
Email: service@vesperdova.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)