Payment Policy
Credit Card Payment Process
We currently accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Process Beginning
When you are ready to complete your purchase, proceed to the checkout page. You will be prompted to enter your billing address, contact information, and payment details. You must input your valid cardholder name, card number, expiration date, and the Card Verification Value (CVV/CVC) located on the back or front of your card. Ensure that the billing details match the exact information on file with your card-issuing bank to prevent delays.
Payment Confirmation
Once you submit your order, your card issuer will be contacted electronically for authorization. When authorization is granted, the transaction amount will be charged to your card. You will immediately see an on-screen confirmation page with an order number, followed by an automated order confirmation sent to your provided email address containing full transaction details and an itemized receipt.
Pricing, Currency, and Clear Billing
All prices displayed in our online store are listed in United States Dollars (USD). Applicable sales taxes are calculated at checkout based on your delivery destination and will be clearly itemized before you authorize the charge. We do not charge any hidden transaction fees or payment processing surcharges. The total amount shown on the final checkout screen is the exact amount charged to your card.
Payment Authorization and Failed Transactions
If a transaction cannot be completed, it may be due to incorrect card numbers, invalid expiration dates, insufficient funds, or automated anti-fraud security protocols implemented by your card-issuing bank. In the event of a declined charge, please verify the entered details or contact your card issuer directly to approve the transaction before attempting to place the order again.
Refunds to Original Payment Method
Approved refunds are always credited directly back to the original credit or debit card used during purchase. Once a refund is initiated by us, it typically takes 1 to 5 business days to reflect on your card statement, depending on your card issuer's processing schedule.
Security and Data Protection
Credit Card Security
We utilize advanced Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols to safeguard your sensitive payment data during transmission. All card transactions comply with Payment Card Industry Data Security Standards (PCI-DSS). We do not store, process, or retain complete credit card numbers or security codes on our internal servers after the transaction has been completed.
Our Privacy Policy
Your personal data—such as your name, billing address, phone number, and email address—is collected solely to process your orders, fulfill deliveries, and provide customer care. We maintain strict organizational and technical safeguards to keep your personal data secure. You have the right to request access to, correction of, or deletion of your stored contact details at any time by contacting our support team.
Dispute Resolution
Resolution Services
If you notice an unexpected billing discrepancy, double charge, or unauthorized transaction related to our online store, please contact us immediately. We will review your transaction history, coordinate with payment processors, and work diligently to resolve any billing concerns directly and efficiently.
Additional Assistance
If an issue cannot be resolved through direct communication, we will assist you by providing comprehensive transaction documentation, receipts, and order logs that you may present to your card-issuing bank for further evaluation and assistance.
Communication and Support
Information Updates
We may periodically update the terms within this policy to reflect operational adjustments or improvements to our checkout system. Any revisions will be published directly on this page. We encourage you to review this page prior to completing your purchase to stay informed of our current transaction procedures.
Contact Information
Address: 339 E Gloria Switch Rd #3, Lafayette, LA 70507, United States
Phone: +1 (337) 482-7319
Email: service@vesperdova.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)