Order Cancellation
Conditions for Order Cancellation
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Within 48 Hours (Unshipped): You may cancel your order free of charge within 48 hours of placing it, provided that the order has not yet been dispatched from our facility.
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After 48 Hours or Shipped Orders: Orders that have exceeded the 48-hour window or have already been processed and shipped cannot be canceled. In this case, please wait for the shipment to arrive and then contact us to initiate a return and refund. For complete details, please refer to our Return and Refund Policy.
Order Cancellation Process
- Submit a Request: Contact our customer support team via email at service@vesperdova.com or by phone at +1 (337) 482-7319. Please provide your order number and valid proof of payment (such as a transaction receipt or confirmation email).
- Review & Confirmation: Our customer support team will process your cancellation request promptly upon receipt. Once approved, we will notify you immediately via email and initiate your refund right away.
Refund Information
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Original Payment Method: Once the cancellation is confirmed and approved, the refund will be credited directly back to the original bank card (Visa, MasterCard, etc.) used at checkout.
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Processing Time: Depending on the processing schedule of your card issuer or banking institution, we anticipate the refund will reflect in your account within 1 to 5 business days. If you have not received your funds after this timeframe, please contact us for assistance.
Order Modifications
If you need to update your delivery address, contact information, or purchased items, please contact us within 48 hours of placing the order prior to shipment. Once the order has been processed or shipped, details cannot be changed, and the delivery must proceed as originally arranged.
Cancellations Initiated by Us
While we make every effort to fulfill all placed orders, we reserve the right to cancel an order under specific circumstances, including but not limited to:
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Unforeseen inventory shortages or product issues discovered prior to dispatch.
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Inability to verify payment details or suspected security concerns.
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Clear pricing or listing errors on our website.
In such events, we will notify you immediately via email and issue a full refund back to your original payment card.
No Cancellation Fees
We do not charge any administrative or restocking fees for orders successfully canceled within the eligible 48-hour pre-shipment window.
Contact Us
If you have any questions or require assistance with canceling an order, please contact our support team using the information below:
Address: 339 E Gloria Switch Rd #3, Lafayette, LA 70507, United States
Phone: +1 (337) 482-7319
Email: service@vesperdova.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)